Important Notice: This Privacy Policy describes mr group's data collection and management practices. By registering or using our platform, you acknowledge that you have read and fully understood this policy.
01 Introduction
Mr group ("we", "the platform") respects the privacy of every individual who uses our services. We understand that your trust is our most valuable asset, and we take our responsibility to protect the information you share with us seriously.
This Privacy Policy applies to all mr group services, including the main website at mrgroup.win, mobile apps for iOS and Android, and all our official communication channels. It explains what data we collect, how it is used, who it is shared with, and your rights as a member regarding your personal data.
This policy is aligned with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards. If you are based outside Malaysia, additional provisions relevant to your jurisdiction may also apply.
02 Data Collected
We collect various types of information depending on how you interact with our platform. Below is a detailed breakdown of the data we may collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identification Information | Full name, date of birth, ID number, photo | KYC verification, age control |
| Contact Information | Email, phone number, address | Account communications, support |
| Financial Data | Bank account details, e-wallets, transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, OS | Security, fraud detection |
| Usage Data | Gaming records, session time, wagering habits | Platform enhancement, responsible gaming |
| Communication Data | Support chat records, emails, complaint tickets | Issue resolution, quality assurance |
We only collect data that is genuinely necessary to operate our services safely and in compliance with the law. The principle of data minimisation is strictly observed.
03 How We Use Your Data
Mr group uses collected data for the following purposes, and nothing beyond that:
- Account Management: To create, verify, and maintain your member account, including the KYC process required by law.
- Transaction Processing: Ensuring deposits, withdrawals, and all financial transactions are processed accurately, securely, and within the stipulated timeframe.
- Platform Security: Detecting and preventing fraud, hacking, multi-account usage, and activities that violate the platform's terms.
- Customer Support: Helping you resolve issues, answer enquiries, and handle complaints more efficiently.
- Responsible Gaming: Monitoring gaming habits to identify members who may need support or self-control tools.
- Legal Compliance: Fulfilling reporting obligations to the relevant authorities, including AML (Anti-Money Laundering) requirements.
- Product Improvement: Analysing aggregated and anonymised usage data to improve our platform experience.
04 Data Sharing
MR Group does not sell your personal data to any party. However, under certain circumstances, we may need to share your information with the following parties:
- Payment Service Providers: Financial institutions, payment processors, and e-wallet providers that process your transactions — all bound by strict confidentiality agreements.
- Technology Service Providers: Companies providing technical infrastructure, hosting, cybersecurity, and platform support services — only the minimum necessary data is shared.
- Regulatory Bodies and Law Enforcement: When required by court order, regulatory directive, or valid legal obligation.
- Selected Business Partners: In specific cases such as a company acquisition or business restructuring — you will be notified in advance.
Our Commitment: All third parties receiving your data from mr group are bound by strict data processing agreements and are required to uphold the same or higher level of data protection standards that we practice.
05 Data Storage & Security
Your personal data is stored on secure servers located in internationally certified data centres with comprehensive physical and digital safeguards. The security measures we implement include:
- Data encryption in transit (SSL/TLS) and at rest (AES-256).
- Role-based access control (RBAC) — only authorised personnel can access sensitive data.
- Continuous 24/7 security monitoring by our dedicated cybersecurity team.
- Regular security audits conducted by independent, accredited third parties.
- Automatic data backups at multiple locations to ensure data resilience.
Your personal data will be retained for as long as your account is active and for the period required by Malaysian law after account termination — typically 5 to 7 years for financial records for AML compliance purposes.
06 Cookies & Tracking Technologies
Mr group uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are:
- Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
- Preference Cookies: Saving your preferences such as preferred language, theme, and display settings for a more convenient experience.
- Analytics Cookies: Collecting aggregated and anonymised data on how users interact with the platform for improvement purposes.
- Security Cookies: Helping detect suspicious activity and protecting your account from unauthorised access.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. We do not use cookies for third-party advertising or cross-site tracking.
07 Your Rights
As a member of mr group and a data subject under Malaysia's PDPA, you have the following rights regarding your personal data:
08 Children's Data
The mr group platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18. If we become aware that a minor's data has been collected without consent, the account in question will be terminated immediately and all related data will be deleted from our systems.
If you believe your child has registered an account on our platform without authorization, please contact our support team immediately via email or live chat for prompt action.
09 Privacy Policy Updates
Mr group reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new technologies, or new legal requirements. When a material change occurs:
- We will display a clear notice on the platform's main page.
- An email notification will be sent to your registered address at least 14 days before the changes take effect.
- The "Updated" date at the top of this document will be revised.
Continued use of the platform after any changes take effect will be considered acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.
10 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer via:
- Email: [email protected]
- Live Chat: Available 24/7 on the mr group platform
- FAQ: Visit FAQ page for privacy-related frequently asked questions
We are committed to responding to all privacy-related enquiries within 5 working days. For urgent account security issues, our team is available 24 hours a day via live chat.
Responsible Gaming: We care not only about your privacy, but also your wellbeing. Visit Responsible Gaming page to learn more about the self-control tools available.