Important Note: This document constitutes a legally binding agreement between you ("Member") and mr group ("Platform"). By registering or using any of our services, you confirm that you have read, understood, and agree to be bound by all terms contained herein.
01 Introduction
Welcome to mr group, a trusted online entertainment platform offering a wide range of games including Slot Games, Live Casino, Sports Betting, Fish Shooting Games, and more. These Terms and Conditions ("Terms") govern your use of the website, mobile app, and all services provided by mr group.
Mr group operates under a valid international online gambling license and adheres to strict KYC (Know Your Customer) and AML (Anti-Money Laundering) standards. We are committed to providing a safe, fair, and transparent gaming environment for all members in Malaysia and across Southeast Asia.
If you do not agree with any part of these Terms, you are not permitted to use our platform. Continued use of the platform following any amendment to the Terms constitutes acceptance of the updated terms.
02 Member Eligibility
To register and use mr group services, you must meet the following requirements:
- Be at least 18 years old on the date of registration.
- Is an individual with full legal capacity to enter into binding agreements.
- Not residing in a country or region where the use of this platform is prohibited or restricted by local law.
- Has never been declared bankrupt or is currently undergoing bankruptcy proceedings.
- Has never been banned by mr group previously for any reason.
mr group reserves the right to request proof of age at any time. Accounts found to have been registered by underage individuals will be terminated immediately and all balances forfeited.
03 Account Registration
Each member is only permitted to hold one (1) account only at mr group. Holding multiple accounts is a serious violation of these terms and may result in all associated accounts being terminated without a refund.
During the registration process, you are required to provide accurate, complete, and up-to-date information, including:
- Full name as stated in official identification documents.
- Exact date of birth.
- An active and reachable email address.
- A valid mobile phone number.
- Bank account or e-wallet details for withdrawal purposes.
The identity verification (KYC) process will be conducted when you submit your first withdrawal request or when certain transaction limits are reached. Required documents may include a copy of your ID, a utility bill, or a recent bank statement.
Account Security: You are solely responsible for keeping your password and login credentials confidential. Please contact our support team immediately if you suspect any unauthorised access to your account.
04 Deposit & Withdrawal
Mr group supports a variety of payment methods suited for users in Malaysia, including online banking, local e-wallets, and selected crypto options. All transactions are processed through 256-bit SSL encryption to ensure the security of your financial data.
Deposit Terms:
- The minimum deposit amount is as stated on the platform's deposit page at the relevant time.
- Deposited funds must come from an account or payment method registered in the member's own name.
- Mr group does not accept deposits from third parties.
- Deposit transactions are usually processed in real time; however, processing times may vary depending on the payment method.
Withdrawal Terms:
- Withdrawal requests will be processed within 1 to 24 working hours upon successful verification.
- Withdrawals must be made to the same account or payment method used for the deposit, unless otherwise approved by our team.
- Minimum and maximum withdrawal limits are displayed on the withdrawal page and may vary by membership tier and payment method.
- Mr group reserves the right to request additional documents to ensure transaction security before any withdrawal is approved.
05 Bonus & Promotions
Mr group offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to specific conditions stated in their respective promotional terms. The following are general guidelines that apply to all bonuses:
- Each bonus has a wagering (rollover) requirement that must be fulfilled before any wins associated with that bonus can be withdrawn.
- The welcome bonus is only available to new members making their first deposit.
- Each promotion has a stated validity period. Bonuses that expire without meeting the rollover requirements will be automatically cancelled.
- Mr group reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
- Members found to be abusing the bonus system, including the use of multiple accounts to claim bonuses, will be subject to action including bonus forfeiture and account termination.
Any attempt to abuse the bonus system or defraud the platform in any way will result in cancellation of all bonuses, forfeiture of related wins, and possible permanent account termination.
06 Game Rules
All games offered on the mr group platform use Random Number Generator (RNG) technology certified by independent regulatory bodies, ensuring the fairness and randomness of every game outcome. Specific rules for each game are displayed within the respective game interface.
- Results finalised by the system are conclusive and cannot be disputed unless there is clear evidence of a technical error.
- In the event of a technical disruption during a gaming session, affected rounds will be voided and bets will be returned to the member's account.
- Mr group reserves the right to void any bets suspected of being placed through fraudulent methods or software exploit.
- Wagers placed while the platform is experiencing a known technical disruption are void.
07 Member Conduct
All mr group members are expected to interact on the platform in a responsible, respectful, and lawful manner. The following activities are strictly prohibited:
- Use of bots, automation scripts, artificial intelligence software, or any third-party tools that provide an unfair advantage in games.
- Sharing your account with others or allowing third parties to access your account.
- Money laundering or any suspicious financial activity conducted through the platform.
- Identity fraud or providing false information during registration or the KYC process.
- Any attempt to hack, attack, or disrupt the platform's technical infrastructure.
- Use of a VPN or proxy to conceal your actual location in order to bypass geographical restrictions.
08 Account Termination
Mr group reserves the right to suspend or terminate any member's account at any time without prior notice if:
- Member found to be in violation of any provision under these Terms and Conditions.
- There is suspicious or fraudulent activity associated with the account in question.
- Member failed to provide the required KYC documentation within the specified timeframe.
- Account has been inactive for more than 12 consecutive months.
Members may also request voluntary account closure at any time by contacting our support team. Any valid balance in the account will be returned after all required security and KYC checks are completed, subject to no outstanding claims.
09 Liability Limits
Mr group is not liable for any loss or damage arising from:
- Internet service disruptions, technical failures on the part of third-party service providers, or events beyond our control (force majeure).
- Game decisions made by members based on incorrect or inaccurate information obtained from sources outside the platform.
- Losses resulting from unauthorised access to a member's account caused by the member's own negligence in safeguarding their login credentials.
- Any action taken by mr group based on instructions or information provided by the member themselves.
Mr group's maximum liability to any member under any circumstances is limited to the net deposit amount made by that member in the 30 days preceding the claim.
10 Data Privacy
Mr group respects the privacy of all members and is committed to protecting your personal data in accordance with our Privacy Policy available at Privacy Policy page. In summary:
- Your personal data is used solely for account management, KYC/AML compliance, and service improvement purposes.
- We do not sell or disclose members' personal data to third parties unless required by law or for legitimate payment processing purposes.
- All data is stored on secure servers protected by high-level encryption.
- You have the right to request access, correction, or deletion of your personal data by contacting our support team.
11 Terms Amendment
Mr group reserves the right to update or amend these Terms and Conditions at any time in accordance with operational requirements, legal changes, or platform policy. When any material changes occur:
- Notifications will be sent via email to the member's registered address at least 7 days before the changes take effect.
- A notice will also be prominently displayed on the platform's main page.
- The "Updated" date at the top of this document will be revised to reflect the latest changes.
Continued use of the platform after the effective date of any amendment constitutes full acceptance of the updated terms.
12 Contact Us
If you have any questions, complaints, or feedback regarding these Terms and Conditions, please contact our support team via:
- Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
- Email: [email protected]
- FAQ: Visit our FAQ page for answers to frequently asked questions.
Responsible Gaming: mr group is committed to responsible gaming practices. If you feel that gaming is starting to affect your daily life, please visit Responsible Gaming page for support and self-exclusion tools.